New Exam: 500475RR Communicating Effectively; Working in Groups and Teams

1.   As a manager, Maria prefers face-to-face communication with the people she supervises, because she understands the _______ of traditional forms of communication.

A. symbolic value
B. speed and efficiency
C. lean media value
D. impersonality

2.   As a team begins to face some serious disagreements about progress achieved so far, a couple of members begin to openly question whether someone else on the team might be a better leader. Such issues are typical of the _______ stage of team development.

A. performing
B. storming
C. norming
D. forming

3.   Isabel is writing a report on the potential impact of rebranding one of her company’s product lines. After determining her audience and the purpose of her report, she gathers the information she needs. Her next step should be to

A. paraphrase her ideas.
B. create an outline.
C. choose appropriate visual elements.
D. write a freestyle first draft.

4.   Which of the following would be considered a characteristic of teams?

A. Shared leadership
B. Effectiveness measured by others
C. Assigned leadership
D. Accountability to the leader

5.   The accumulated attitudes, beliefs, values, and other factors that shape our perceptions and interpretations of our communications with others are collectively known as

A. extrinsic biases.
B. stereo-optics.
C. frames of reference.
D. intrinsic motivations.

6.   _______ is a type of deviance that is tolerated because central norms are accepted, even though peripheral ones may not be observed.

A. Subversive rebellion
B. Social loafing
C. Creative individualism
D. Open revolution

7.   Although some _______ aren’t explicitly or formally stated, they become painfully obvious when a team member unwittingly violates them.

A. biases
B. goals
C. norms
D. values

8.   When approached by her employees, Barbara makes an effort to listen with _______, suspending her initial judgments and trying to see the issue from the other person’s perspective.

B. filters on
C. reasonable doubt
D. empathetic understanding

9.   When Josh sees other members of his team working very hard, he’s motivated to commit more time and effort to his own tasks. This aspect of teamwork is referred to as

A. Groupthink.
B. social facilitation.
C. socialization.
D. peer review.

10.   Which of the following would be considered a characteristic of groups?

A. High interdependence
B. Shared leadership
C. Mutual accountability
D. Goals determined by the organization

11.   One of the ways Francesca builds cohesiveness in the team she’s managing involves

A. rewarding competition among team members.
B. providing competition with outside groups.
C. imposing a clear hierarchy within the team.

12.   _______ are characterized by a high degree of interdependence geared towards the achievement of a goal or the completion of a task.

A. Organizations
B. Leaders
C. Groups
D. Teams

13.   One of the goals of forming _______ groups is to bring in new points of view and ideas.

A. homogeneous
B. normative
C. culturally undifferentiated
D. heterogeneous

14.   _______ involves not just transmitting information, but also developing interpersonal relationships by giving people the chance to express and accept differences in how they feel.

A. Setting meeting agendas
B. Supportive communication
C. Debate
D. Active listening

15.   A common misconception about self-directed teams is that

A. power is an expandable and flexible resource.
B. they don’t need leaders.
C. team development requires considerable time and effort.
D. some members may not want more responsibility than they already have.

16.   As his team enters the _______ stage of development, Spencer begins to feel more content about being a member of the team and begins to value the team’s goals more than his personal ones.

A. norming
B. forming
C. storming
D. performing

17.   At the end of a monthly staff meeting of the employees he manages, Pico should

A. pause to respond to a text message from his own supervisor.
B. ask if anyone has anything else they’d like to discuss.
C. summarize the points that were discussed.
D. bring up a topic that wasn’t included on the agenda.

Course: New Exam: 500475RR Communicating Effectively; Working in Groups and Teams
School: Penn Foster College

  • 25/09/2017
  • 20
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