New Exam: 500472RR Organizational Behavior and Individual Characteristics

1. According to Abraham Zaleznik, managers are concerned primarily with

A. problem solving and getting people to work efficiently.
B. moving the company in completely new directions.
C. encouraging creativity and innovation.
D. suspense and risk.

2. One of the key characteristics of culture is

A. transience.
B. permanence.
C. stagnant.
D. sophistication.

3. According to a 2013 report by the U.S. Bureau of Labor Statistics, women make up 47 percent of the workforce, but only _______ percent hold leadership positions.     A. 15.2B. 10C. 3D. 4    4. Alberto has just been promoted to a managerial position within his company and is now responsible for keeping subordinates informed about key agency and work unit policies, priorities, issues, and trends. Which management function does this involve?

A. Monitoring
B. Interpretation
C. Supervision
D. Representation

5. Brad is taking a training course offered by his organization, which he hopes will prepare him for a managerial role. Part of the training involves developing communication, conflict management, negotiation, and team building skills. Which of the categories of managerial skills do these areas of knowledge represent?

A. Interpersonal skills
B. Conceptual skills
C. Technical skills
D. Social skill

6. Which historical management theorist argued that you have to recognize the utter impossibility of winning “unless every man on the team obeys the signals or orders of the coach and obeys them at once when the coach gives those orders”?

A. Frederick Taylor
B. Mary Parker Follett
C. Elton Mayo
D. Max Weber

7. The modern understanding of _______ emphasizes achieving a workforce that reflects the social environment surrounding an organization, rather than focusing primarily on equal opportunity in hiring and promotion.

A. Connectedness
B. corporate social responsibility
C. demographics
D. diversity

8. Which of the following terms best describes stable, long-lasting beliefs and preferences about what is worthwhile and desirable?

A. Self-awareness
B. Attitudes
C. Personality traits
D. Values

9. The emergence of social media and its impact on local and global affairs represents a dramatic increase in the _______ of today’s global society.

A. Resilience
B. Connectedness
C. cultural mindset
D. stability

10. Observable components of culture include all of the following except

A. language.
B. feelings.
C. greeting rituals.
D. nonverbal behavior.

11. Personal integrity, cultural mindset, and global sustainability are all key elements of

A. liquid modernity.
B. the ethical environment.
C. transactional values.
D. diversity awareness.

12. When Elaine focuses on managing relationships with members of her department, she’s demonstrating which of the following managerial mindsets?

A. Collaborative
B. Eflective
C. Analytical

13. _______ are natural talents that a person draws upon to accomplish a mental or physical task.

A. Emotions
B. Abilities
C. Values
D. Skills

14. Because she believes that she controls events in her life and attributes things that happen to her, particularly positive events, to her own efforts or abilities, Angela could best be described as a/an  A. extrovert.B. narcissist.C. proactive personality. 15. Which of the following aspects of communication characterize low context cultures?

A. Written documents
B. Previous interactions
C. Status

16. An important step in developing self-awareness is _______, through which we develop a personal narrative about who we are, what we value, what we stand for, and what our personal mission is.

A. learning from experience
B. reflection
C. self-disclosure
D. decision making

17. One of the challenges Michelle discovers in her role as a manager of a large consumer promotions department is negotiating conflicts between the _______ employees, who value hard work and respect for authority, and a larger group of _______ employees, who place more value on balancing work and personal life.

A. Baby Buster, Traditionalist
B. Baby Boomer, Millennial
C. Baby Boomer, Baby Buster
D. Traditionalist, Generation Xer

18. _______ refers to organizations making personnel decisions based on factors unrelated to the job or to a person’s performance.

A. Stereotyping
B. Affirmative Action
C. Bias
D. Discrimination

Course: 500472RR Organizational Behavior and Individual Characteristics
School: Penn Foster College

  • 25/09/2017
  • 20
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