MGT-420 Week 2 Benchmark Exam 1 Which of the following is not an aspect of cultural intelligence

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  1. Which of the following is not an aspect of cultural intelligence?
  • High cultural self-awareness
  • Flexibility in your dealings
  • Willingness to learn about the unfamiliar
  • Consistency and commitment to maintain your home cultural behaviors
  1. Organizational behavior is an interdisciplinary body of knowledge with strong ties to all of the following disciplines EXCEPT:
    • psychology.
    • physics.
    • sociology.
    • anthropology.
    • economics.

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  1. Which of the following set of skills is most important at lower organizational levels?
  • Planning
  • Conceptual
  • Technical
  • Human
  1. If your roommate asks you to identify the best management style, what would you say?
  • Classical
  • Participative
  • Administrative
  • It depends on the situation
  1. Which of the following is consistent with the rational model where a decision is approached in a step-by-step and analytical fashion?
  • Scientific thinking
  • Strategic thinking
  • Systematic thinking
  • Irrational thinking
  • Satisficing
  1. As president of Paper Products, Inc., Jim wants his manufacturing manager to clearly define the steps in the process, train the workers to efficiently do their jobs, and financially reward them on the basis of performance. Jim is practicing __________.
  • contingency thinking
  • scientific management
  • Theory Y’s beliefs
  • learning organization principles
  1. A leader’s positive influence emerges from persuasiveness, competence, and _______ skills.
  • technical
  • influential
  • human
  • conceptual
  • practical
  1. When Argentina’s president nationalized the oil industry without consideration for the foreign companies operating there, the loss to the foreign countries was considered a __________ risk.
  • national
  • currency
  • global
  • political
  1. By 2030, more than __________ percent of the population of the United States will be aged 65+ years.
  • 10
  • 20
  • 40
  • 75
  1. As an OB researcher, Samantha focuses on looking in depth at single situations. Samantha is using which of these research methods?
  • Survey studies
  • Case studies
  • Meta-analysis
  • Field studies
  • Laboratory studies
  1. _____ is a technique that makes use of external comparisons to evaluate current performance.
  • Forecasting
  • Benchmarking
  • Allocating
  • Justifying
  1. Riya, a manager at Planet Save, is using spreadsheet software to prepare a departmental budget. Riya is using which managerial skill according to Katz?
  • Supervisory
  • Conceptual
  • Creative
  • Technical
  • Human
  1. ______________ managers are those who are aware of international developments and competent in working across cultures.
  • Senior
  • National
  • Global
  • Foreign
  1. At First United Bank, division managers, regional managers, and branch managers would be known as
  • first-line managers.
  • middle managers.
  • top managers.
  • nonmanagerial workers.
  1. Which of the following management issues is most associated with the concept of “quality of work life” or QWL?
  • Continuous improvemen
  • Job satisfaction
  • Total quality management
  • Customer service
  1. What are simplifying strategies or “rules of thumb” used to make decisions?
  • Hindsight
  • Disciplines
  • Regulations
  • Codes
  • Heuristics
  1. Which of the following descriptions of Mintzberg’s managerial roles is correct?
  • Interpersonal roles include the monitor, disseminator, and spokesperson.
  • Informational roles include the figurehead, leader, and liaison.
  • Decisional roles include the entrepreneur, disturbance handler, resource allocator, and negotiator
  • Decisional roles include the leader, disturbance handler and spokesperson.
  • Informational roles include the figurehead, monitor, leader and spokesperson.
  1. Chris Argyris’ beliefs, as presented in his book Personality and Organization,are in disagreement with __________.
  • Theory Y
  • the Hawthorne studies
  • the Maslow’s hierarchy of needs theory
  • the management practices found in traditional organizations
  1. When a decision maker faces two or more ethically uncomfortable alternatives, it is referred to as a ________.
  • criteria question
  • moral dilemma
  • justice decision
  • moral problem
  • rational decision
  1. Joanna, a manager at TravelWorld, has set up a committee to develop procedures for dealing with company-wide training needs and assigned people to conduct specific training programs. Joanna is engaged in which management function?
  • Planning
  • Organizing
  • Motivating
  • Leading
  • Controlling
  1. The stages of adjusting to a new culture do not include:
  • irritation and anger.
  • power and distance.
  1. A form of selective perception, the __________ involves seeking only those cues in a situation that support a preexisting opinion.
  • documentation trap
  • confirmation error
  • validation pitfall
  • authentication trap
  • affirmation pitfall
  1. Abbey is responsible for monitoring the progress of an affirmative action program to advance minorities within ABC Corporation. She reviews progress on changes in employee attitudes, calls special meetings to discuss problems, and makes appropriate adjustments in the program as needed. Abbey is engaged in which management function?
  • Planning
  • Organizing
  • Leading
  • Controlling
  • Delegating
  1. __________ decisions are specifically crafted or tailored to the situation at hand.
  • Ad hoc
  • Discretionary
  • Nonprogrammed
  • Arbitrary
  • Elective
  1. A(n) __________ is a statement of intended means for accomplishing objectives.
  • plan
  • schedule
  • objective
  • idea
  1. In the Vroom, Yetton, and Jago decision-making model, which of the following involves the manager obtaining the necessary information from subordinate(s) or other group members and then deciding on the problem solution?
  • Variant 1 of authority decisions
  • Variant 2 of authority decisions
  • Variant 1 of consultative decisions
  • Variant 2 of consultative decisions
  • Variant 3 of authority decisions
  1. Who is the author of the Principles of Scientific Management?
  • Maslow
  • McGregor
  • Kotler
  • Taylor
  1. A company poster lists instructions as to what to do in case of a fire alarm. This is an example of a(n) __________.
  • policy
  • directive
  • operating plan
  • procedure
  1. A manager who thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?
  • Supervisory
  • Conceptual
  • Creative
  • Technical
  • Human
  1. The process of choosing a course of action for dealing with a problem or opportunity is __________.
  • representativeness heuristic
  • information-processing
  • decision-making
  • judgment resolution
  • opportunity analysis
  1. The three levels of management are
  • first, second, and third.
  • technical, conceptual, and human.
  • directorial, upper, and bottom.
  • top, middle, and first-line.
  1. Which of the following is an inaccurate statement about organizational behavior?
  • Organizational behavior has strong ties to the behavioral sciences and allied social sciences.
  • Organizational behavior seeks to integrate the diverse insights of the behavioral sciences and allied social sciences.
  • Organizational behavior is divorced from the disciplines of political science and economics.
  • Organizational behavior seeks to improve the quality of work life.
  • Organizational behavior seeks to improve the performance of people, groups, and organizations.
  1. The president of Virtual Products LLC is concerned about next year’s economic outlook. Even though next year’s plan has been completed, he has requested his staff to generate another plan that assumes a 10% reduction in sales. This is an example of __________.
  • contingency planning
  • forecasting
  • operation planning
  • budgeting
  1. A shamrock organization operates with all of the following EXCEPT
  • full time workers.
  • part time employees.
  • independent contractors.
  1. According to Hofstede’s dimensions of national cultures, the degree to which a society emphasizes short-term or long-term goals is called:
  • uncertainty avoidance
  • individualism-collectivism.
  • power distance.
  • time orientation.
  1. Based on logic, order, and legitimate authority, a rational and efficient form of organization according to Max Weber, is a(n)
  • learning organization.
  • government agency.
  1. Leadership in an organization commits the organization to hiring and advancing minorities and women. This is called __________.
  • diversity exclus
  • ethnocentrism
  • pluralism
  • affirmative action
  1. Allocating and arranging resources in order to accomplish a task is called __________.
  • controlling
  • planning
  • leading
  • organizing
  1. Which model views decision makers as acting in a world of complete certainty?
  • Behavioral decision
  • True decision
  • Cognitive decision
  • Classical decision
  • Aesthetic decision
  1. The writings of Fayol are the basis for our modern understanding of:
  • the three managerial skill sets.
  • the four functions of management.
  • the key managerial roles.
  • the four P’s of marketing.
  • scientific management.
  1. Which of these is NOT included as a part of classical approaches to management?
  • Maslow’s hierarchy of human needs
  • Fayol’s administrative principles
  • Weber’s bureaucratic organization
  • Taylor’s principles of scientific management
  1. The last of the four management functions, control, actually begins with
  • a good organization.
  • a well-developed plan to measure against.
  • inspired leadership to develop commitment.
  • inspired direction.
  1. From its scientific heritage, organizational behavior has developed all of the following EXCEPT:
  • an emphasis on finding the “one way” to complete all tasks.
  • an interdisciplinary body of knowledge.
  • use of scientific methods.
  • a focus on application.
  • contingency thinking.
  1. All of the following are characteristic of Generation F at work EXCEPT:
  • no one kills an idea.
  • credentials overrule contributions.
  • people choose tasks that interest them.
  • wisdom lies within the crowd.
  • resources flow toward good ideas and projects.
  1. __________ environments exist when decision makers lack complete certainty regarding the outcomes of various courses of action, but they are aware of the probabilities associated with their occurrence.
  • Jeopardy
  • Hazard
  • Risk
  • Assured
  • Uncertain
  1. The problem of “currency risk” refers to:
  • fluctuations in the electrical grids of foreign countries.
  • terrorism or armed conflicts
  • fluctuations in foreign exchange rates.
  • nationalization of foreign assets.
  1. Sally has just been told that, funds not used from last year’s budget will not carry over into the next year. Sally has been asked to do a __________.
  • project budget
  • flexible budget
  • fixed budget
  • zero-based budget
  1. The following statements are accurate descriptions of the evolution of the scientific study of organizations EXCEPT:
  • the early focus of the systematic study of management was on physical working conditions, principles of administration, and principles of industrial engineering.
  • as management research progressed, emphasis was placed on the human factor with respect to individual attitudes, group dynamics, and relationships between managers and workers.
  • organization behavior continues to evolve as a discipline devoted to understanding individuals and groups in organizations.
  • organization behavior continues to evolve as a discipline devoted to understanding the performance implications of organizational processes, systems, and structures.
  • the primary focus on the human factor began in the 18th century.
  1. Which of these explains the study of how organizations produce goods and services?
  • Marketing operations
  • Operations management
  • Contingency practice
  • Learning practice
  1. Doing business internationally can be justified by all of these EXCEPT:
  • expanding profit potential.
  • gaining access to more customers.
  • reducing access to capital.
  • lowering the cost of materials and supplies.

Course: MGT-420 Organizational Behavior and Management
School: Grand Canyon University

  • 30/11/2019
  • 65
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