Question

Case Analysis of Building Shared Services at RR Communications Mini Case

Review the Building Shared Services at RR Communications mini case.

In a two to three page APA paper (excluding title and reference pages), address the following:

1. Describe the advantages of a single customer service center for RR Communications.

2. Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

3. Explain whether or not it is possible to achieve an enterprise vision with a decentralized IT function.

4. Describe the various business and IT problems that can be caused by lack of common information and an enterprise IM strategy.

5. Discuss the governance mechanisms that need to be put in place to ensure common customer data and a shared customer service center. What metrics might be useful?



Answer Description

This tutorial contains the synopsis of the case Building Shared Services at RR Communications and answers the question found at the end of the case.



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The second step is to justify the reason for this decision. Just like how everyone has a different learning style, everyone needs a different reason to get convinced for a decision, facts about the mess because of a single customer service center not existing need to be shared. The best practices in some of the world’s best companies need to be shared…(This tutorial contains 781 words)


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